Returns & Exchanges

At Wakuli Koffie, we want you to enjoy every cup; however, due to the perishable nature of our fresh-roasted beans, we can only accept returns on non-food items or incorrect orders within 14 days.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team via email with your order number and a brief explanation of the issue.

• 2.
  Verification

  We will review your request and, if applicable, provide a return shipping label for damaged equipment or incorrect coffee shipments.

• 3.
  Package Your Item

  Ensure the product is in its original packaging and securely sealed to prevent damage during transit back to our roastery.

• 4.
  Refund Processing

  Once we receive and inspect your return, we will issue a refund or send out a replacement bag of fresh beans immediately.